Shipping policy

Shipping Policy
Last updated: 30.05.2026

Thank you for shopping at NISAE. Below you’ll find our shipping policy which sets out how we ship, deliver, and what you can expect when placing an order with us.

1. Order Processing Time
We aim to process and ship your order within 2-7 business days after payment is confirmed (Monday through Friday, excluding public holidays).
Please note that processing time may be extended during sale periods, pre-orders, or if there are product stock issues.

2. Shipping Costs & Methods

  • Standard Shipping (Germany): [e.g., €4.90 flat rate]

  • Free Standard Shipping for orders over [e.g., €50] (Germany only)

  • International Shipping: Rates vary depending on the destination country and will be calculated at checkout.

  • Express Shipping: [e.g., €9.90 for domestic express; rates for other regions as applicable]

3. Delivery Estimates

  • Domestic Standard Shipping: 2-7 business days after dispatch

  • Domestic Express Shipping: 1-3 business days after dispatch

  • International Shipping: 5-20 business days after dispatch (this is an estimate and may vary depending on destination customs, holidays, or carrier delays)
    Please note: These delivery times are estimates only and not guarantees.

4. International Shipping, Customs & Import Duties
If you order from outside [Your Base Country/Region], please note that customs duties, taxes or other import fees may apply when your package arrives in your country. These fees are the customer’s responsibility and are not included in your shipping costs. Delays due to customs clearance are also outside our control.

5. Order Tracking
Once your order has been dispatched, we will send you a confirmation email including a tracking number (if provided by the shipping carrier). You can use this tracking number to follow your shipment until delivery.

6. Shipping Restrictions & Other Conditions

  • We currently ship international.

  • We do not deliver on weekends or public holidays unless explicitly stated.

  • In the event of an accidental wrong address or inability to deliver due to incorrect customer-provided shipping information, additional fees may apply for re-shipment.

  • If your order includes items that are on pre-order, back-ordered, or subject to a promotional delay, we will clearly mark them and notify you of any extended dispatch times.

7. Questions & Support
If you have any questions regarding our shipping policy or need assistance with your order, please contact us at:
Email: info@nisae.de
We aim to reply within 24 hours on business days.

We appreciate you choosing NISAE and wish you a great shopping experience!